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[Account] Having trouble with sign-in, Forgot my password

Updated Date
2022/09/01 00:11

1. Having trouble signing in?

If you fail to sign in more than 5 times, you will not be able to attempt another login for a set period of time (You have failed to login several times. Try again in 5 minutes.)
Please check that you are using the right ID and password.
If you don’t remember your password, please click Forgot your password? and sign in after creating a new password.

2. Did you register for CLASSUM with a social media account?

If you’ve registered for CLASSUM through a social media account (Google, Apple), you cannot sign in with your email. Please sign in through your social media account.
Forgot which social media account you registered with? → Click on Forgot your password? and enter your email to check which account you used to register.

3. Forgot your password?

Click on Forgot your password? and enter your password. You will receive a link in your email to create a new password.
Forgot your ID (username)?  [1-on-1 Support] can help!